How to turn on free voicemail on your home phone (Home Messages 101)

Home Messages 101 is a free service for Telstra fixed line customers. It allows your callers to leave a voice message for you to hear, just an answering machine!

Pick up your home phone and dial:

101

You also dial the same number if you have any messages that you haven't listened to yet. To check if you have any new messages, pick up the phone and if you hear a strange stutter tone, this means you need to call 101 to listen to your new messages.

 

Divert calls from your home phone to another number

This will make all calls originally meant for your home number, to be diverted to another number. Please note, diverting your home number to another number (especially a mobile) can be very costly, as you are effectively paying for the call on your home phone.

To turn on your call diversion, pick up your home phone and dial:

* 2 1 NUMBER #

Replace the word NUMBER with the actual number you want to divert to including the area code. Eg: To divert to 0412345678 dial *210412345678#

To turn off the call diversion, pick up your home phone and dial:

# 2 1 #

 

Turning Call Waiting On or Off

Call Waiting lets you hear that a 2nd caller is trying to call you when you are already on the phone.

To Turn Call Waiting On, pick up your home phone and wait for the dial tone, then dial the following, wait for the notification, then hang up.

* 4 3 #

To Turn Call Waiting Off, pick up your home phone and wait for the dial tone, then dial the following, wait for the notification, then hang up.

# 4 3 #

If you hear a beep while on a call, it means someone else is trying to call you. To take the 2nd call, simply press the "Recall" button then the "2" button. Do the same to toggle between the first and second caller.

 

Reduce telemarketing calls using the Do Not Call register

A common question we are asked is "How do I stop receiving telemarketing calls?"

If you have a product or service with a company, that company is permitted to contact you about those services. They may be also call youto offer you additional products and services. In any case, you can contact that company and opt out from being contacted by asking them not to contact you again.

Some companies that do not have a prior relationship with you may have found your number in a public directory or are calling random numbers in hope they exist. The Australian Government has setup the Do Not Call register for residential customers. Under the "Do Not Call Register Act 2006", telemarketers can check numbers they are about to call against lists in the register. If a telemarketer calls a number in the register they may be in breach of the Act, and may face penalties.

Visit http://www.donotcall.gov.au for more information and to submit your number.

Please not this will not stop all telemarketing calls. Some organisations are exempt from prohibition on making telemarketing calls.

 

Make your number private when making a call

A private number is hidden on the screen of the person you are calling.

To check whether your number is permanently "Private" or "Shown" pick up your home phone and call:

127220

On a call by call basis, you can make your number private. Simply add the following number before the actual number you are going to call:

1831

Eg: if you were going to call 52444222, you would actually dial 183152444222