Bigpond technical support can help if there are any problems or issues with your Bigpond Internet connection. This includes problems relating to the line, connection and your modem.
Bigpond offer limited support if the problem is due to a fault in your computer or other software installed on your computer.
In any case, always give Bigpond technical support a call on:
They will be able to help diagnose where the fault lies, and should be able to resolve it on many occasions.
Please note Telstra Shop staff have no access to Bigpond systems and are not able to provide technical support. This is because Bigpond have a specialised support department with fully trained technical staff.