iPhone or Smartphone playing up?

Smartphones are becoming more and more powerful these days. They are essentially computers in your pocket!

Just like computers, the memory of the device can clog up and your iPhone or Smartphone can slow down, or stop performing altogether. Some issues can be things like:

  • Bluetooth, Wifi or Mobile Data not working
  • Certain Apps freezing or not responding
  • Call quality issues
  • Display/Screen or sound issues
  • The phone working really slowly

A great way to see if it's just a one-off computer glitch is to do a "Soft reset". A soft reset is like restarting your computer... you are just turning your Smartphone off and on.

Most Smartphones can be turned off by pressing and holding down the Power button (the button you normally press to turn your screen on to use your phone). After a while a message should appear asking if you want to turn off or shut down your phone.

Follow the instructions to turn off your phone. To turn it on again, press the Power button for a few seconds until the screen lights up.

Your iPhone or Smartphone should start up and start working again.

This little trick seems to fix most problems experienced with Smartphones!

How to get your PUK code for your mobile

Telstra's website has an area you can go to to retrieve your PUK code at any time. A PUK code is something you have to enter after you've tried entering your SIM card's PIN code more than 3 times. After you enter your PUK code, it will give you the chance to set a brand new SIM PIN code. 

The link is: https://go.telstra.com.au/helpandsupport/-/how-do-i-get-a-puk-code-to-unlock-my-mobile 

Residential and Business customers have different links (both of them are on that one web page). It's a quick and handy way to get your PUK code without having to call anyone or visit a store. 

Divert calls from your mobile phone to another number

There are 3 methods to divert calls from your mobile phone to another number:

Method 1) Use the phones menu to set the number you want your calls diverted to. You also use this to cancel the divert or re-divert back to your MessageBank number. (This is usually under the Settings menu in the Phone or Calls or Network option)

Method 2) You can call Telstra Mobile customer service on 125 111 and ask an operator to set the diversion for you on the network.

Method 3) Depending on when you want your mobile to divert, you dial a special code into your mobile phone depending on when you want the diversion to take place. Use the following special numbers and dial them from your mobile phone to set that particular diversion:

To turn on your diversion

Divert all calls - Dial: * * 2 1 * 1 0 1 #

When you are on another call - Dial: * * 6 7 * 1 0 1 #

When you don't answer your phone in time - Dial: * * 6 1 * 1 0 1 #

When your mobile is off or out of coverage - Dial: * * 6 2 * 1 0 1 #

To cancel your diversion

Divert all calls - Dial: # # 2 1 #

When you are on another call - Dial: # # 6 7 #

When you don't answer your phone in time - Dial: # # 6 1 #

When your mobile is off or out of coverage - Dial: # # 6 2 #

Important: Remember, if you use MessageBank, after you have cancelled all your diversions you will need to set up a diversion to 101 so calls get diverted to your MessageBank when your phone is off or out of coverage, you don't answer your phone in time, or when you are on another call.

Check your MessageBank voicemail from another phone

This tip is perfect for when you leave your mobile at home, or if your battery is flat!

Simply call your own mobile number, and when you hear your own personal MessageBank greeting press the # key on the keypad. Enter your MessageBank PIN code and you will begin to hear your messages!

To set or change your MessageBank PIN, call 101 from your mobile phone and press 3 to enter the Mailbox Setup section. Press 3 again for PIN setup, enter your new PIN and then press #. Knowing your PIN will save you when you need to remotely check your messages!

You can also call 125 102 and follow the prompts. 


How to check your MessageBank messages while travelling overseas

Note: Using your mobile phone in any way overseas can be quite costly. Please check International Roaming rates by calling 125 109 before you travel. Also call this same number to check that 'MessageBank Roaming' is turned on.

When you receive a voicemail, MessageBank will send you a text message with instructions on what to do... otherwise on your mobile press # 1 0 1 # and then dial - you will shortly receive a phone call from your MessageBank service which will playback the message. (not available with PrePaid services)