Telstra Home Phone Tips... Below you can find some handy tips that will help you get the most out of your home phone with Telstra. Discover new tricks on how to use your home phone! Click on a tip heading below to expand or contract each set of instructions. Make your number private when making a call
A private number is hidden on the screen of the person you are calling. To check whether your number is permanently "Private" or "Shown" pick up your home phone and call: 127220 On a call by call basis, you can make your number private. Simply add the following number before the actual number you are going to call: 1831 Eg: if you were going to call 52444222, you would actually dial 183152444222 How to reduce telemarketing calls using the Do Not Call register
A common question we are asked is "How do I stop receiving telemarketing calls?" If you have a product or service with a company, that company is permitted to contact you about those services. They may be also call youto offer you additional products and services. In any case, you can contact that company and opt out from being contacted by asking them not to contact you again. Some companies that do not have a prior relationship with you may have found your number in a public directory or are calling random numbers in hope they exist. The Australian Government has setup the Do Not Call register for residential customers. Under the "Do Not Call Register Act 2006", telemarketers can check numbers they are about to call against lists in the register. If a telemarketer calls a number in the register they may be in breach of the Act, and may face penalties. Visit http://www.donotcall.gov.au for more information and to submit your number. Please not this will not stop all telemarketing calls. Some organisations are exempt from prohibition on making telemarketing calls.
Turning Call Waiting On or Off
Call Waiting lets you hear that a 2nd caller is trying to call you when you are already on the phone. To Turn Call Waiting On, pick up your home phone and wait for the dial tone, then dial the following, wait for the notification, then hang up. * 4 3 # To Turn Call Waiting Off, pick up your home phone and wait for the dial tone, then dial the following, wait for the notification, then hang up. # 4 3 # If you hear a beep while on a call, it means someone else is trying to call you. To take the 2nd call, simply press the "Recall" button then the "2" button. Do the same to toggle between the first and second caller. How to check what your own phone number is
Pick up your home phone and dial the following number to hear what your number is: 12722123 How to divert calls on your home phone to another number
This will make all calls originally meant for your home number, to be diverted to another number. Please note, diverting your home number to another number (especially a mobile) can be very costly, as you are effectively paying for the call on your home phone. To turn on your call diversion, pick up your home phone and dial: * 2 1 NUMBER # Replace the word NUMBER with the actual number you want to divert to including the area code. Eg: To divert to 0412345678 dial *210412345678# To turn off the call diversion, pick up your home phone and dial: # 2 1 # Who to call if your home phone line has a fault
If you are experiencing a fault of any sort on your home phone, please call the following specialised fault team at Telstra. Residential customers: 132203 Business customers: 132999 If your fault is that your home phone doesn't work altogether you can call these numbers from your mobile phone, a neighbours phone or you can visit our Telstra Shop and use our courtesy phone. How to turn on free voicemail on your home phone (Home Messages 101)
Home Messages 101 is a free service for Telstra fixed line customers. It allows your callers to leave a voice message for you to hear, just an answering machine! Pick up your home phone and dial: 101 You also dial the same number if you have any messages that you haven't listened to yet. To check if you have any new messages, pick up the phone and if you hear a strange stutter tone, this means you need to call 101 to listen to your new messages. Telstra Rental home phone playing up?
If you experience any faults with your Telstra rental home phone, all you need to do is call faults and tell them you're having a problem. They will ask where your nearest Telstra Shop is, and send a replacement rental phone for you to swap with there. Residential customer faults call: 132203 Business customer faults call: 132999 Setup Direct Debit and use BPAY to make paying your bill easier
To setup Direct Debit you can follow the instructions on your bill (in the Payment Options area) or you can visit this website for detailed instructions and forms: https://onlinebilling.telstra.com.au/billing/action/payment/directdebit?tR=2ma To pay using BPAY, you'll need to contact your bank or financial institution to check whether you can use BPAY over the phone or on Internet Banking. When paying your bill use the details found on your Telstra bill to ensure your payment is allocated onto your account correctly.
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