Telstra Internet Tips... Below you can find some handy tips that will help you get the most out of your Telstra Internet account, including where to go for help if you need it. Click on a heading to expand or contract each tip's instructions. How to check my Internet usage
If you are a Telstra Bigpond Internet customer, you can check how many MegaBytes (MB) you have used out of your allowance this month. This helps you avoid any excess usage charges or having your Internet speed slowed down. Simply visit http://www.bigpond.com In the top right of the screen click on "My Bigpond" and log in using your username (normally your Bigpond email address) and your Bigpond password. How to contact technical support and what they help with
Bigpond technical support can help if there are any problems or issues with your Bigpond Internet connection. This includes problems relating to the line, connection and your modem. Bigpond offer limited support if the problem is due to a fault in your computer or other software installed on your computer. In any case, always give Bigpond technical support a call on: 133 933 They will be able to help diagnose where the fault lies, and should be able to resolve it on many occasions. Please note Telstra Shop staff have no access to Bigpond systems and are not able to provide technical support. This is because Bigpond have a specialised support department with fully trained technical staff. My Wifi Internet keeps dropping out - helpful hints to reduce drop outs
Wifi Internet (the wireless Internet you can access around your home when you have a compatible Wifi modem) is a radio technology, and because of this some things can interfere. If you experience drop outs try some of the following tips:
How to get additional Bigpond email addresses
If you are a Telstra Bigpond Internet customer, you normally receive a Bigpond email address with your account. If you would like additional email address for other family members, you can request these by visiting www.bigpond.com and clicking on "My Bigpond" in the top right corner of the site. After logging in, you can browse the website menu on the left and select "Email and Communicate". Click on "Add new email address" and follow the instructions to select your desired email address. Additional email addresses cost $1 extra per month for every one added. How to change my plan
If you are a Telstra Bigpond Internet customer, you select a plan to begin with, but you can quite easily change this plan by logging onto the Bigpond website and doing it yourself! Visit www.bigpond.com and click on "My Bigpond" in the top right corner of the site. After logging in, one of the first things you will see is a link called "Change my plan". Click on this link and follow the instructions to change your plan. Other plans may cost you less or more depending on the speed and MegaByte allowance you select.
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